Shipping policy
Shipping Policy
Last Updated: 7 August 2026
At Beauté Bliss, we aim to process and deliver your order as quickly and efficiently as possible. Please read the information below regarding our shipping and delivery process.
1. Order Processing
Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.
Orders are generally processed within 1–3 business days after payment has been successfully received.
Please note that orders may take longer to process during periods of high demand, promotional campaigns, sales, or public holidays.
Once your order has been dispatched, you will receive a confirmation and, where applicable, tracking information.
2. Delivery Times
Delivery times may vary depending on your location and the courier service being used.
Estimated delivery times within South Africa are generally:
- Major cities and metropolitan areas: 2–5 business days
- Regional and outlying areas: 3–7 business days
These delivery times are estimates and are not guaranteed.
Delivery may take longer during periods of high demand, public holidays, adverse weather conditions, courier delays, or circumstances beyond our control.
3. Shipping Fees
Shipping fees will be calculated and displayed at checkout before you complete your purchase.
Any applicable free-shipping promotions will be clearly stated on our website and may be subject to minimum order values or other conditions.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Beauté Bliss cannot be held responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.
If you realise that you have provided an incorrect delivery address, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that the address can be changed once the order has been dispatched.
5. Tracking Your Order
Where tracking is available, tracking details will be provided once your order has been dispatched.
Customers can use the tracking information provided to monitor the progress of their delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
6. Delayed Deliveries
Although we work with our courier partners to ensure that orders are delivered within the estimated timeframe, Beauté Bliss cannot guarantee specific delivery dates.
We are not responsible for delays caused by third parties, including courier companies, postal services, weather conditions, public holidays, strikes, incorrect addresses, or other circumstances outside of our reasonable control.
If your order appears to be significantly delayed, please contact us at info@beautebliss.co.za, and we will assist you in contacting the relevant courier where possible.
7. Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible.
We will investigate the matter with the relevant courier company.
Beauté Bliss may request additional information from you to assist with the investigation.
8. Damaged Packages
If your order arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.
Contact us within 48 hours of receiving your order at:
Please include your order number and photographs showing the damage.
We will assess the matter and, where appropriate, arrange a replacement or other suitable remedy in accordance with our Refund Policy and applicable South African consumer law.
9. Incorrect Items
If you receive an item that you did not order, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the incorrect item
- Photographs of the item received
We will investigate the issue and, where appropriate, arrange for the correct item to be sent to you.
10. International Shipping
At this time, Beauté Bliss ships within South Africa only, unless otherwise stated on our website.
We may offer international shipping in the future. Any applicable international shipping terms, fees, customs requirements, and delivery times will be communicated at checkout.
11. Contact Us
If you have any questions regarding your order or delivery, please contact us:
Beauté Bliss
Website: www.beautebliss.co.za
Email: info@beautebliss.co.za